Services

TASCO provides a full range of distribution services to associations and other organizations. The types and levels of service are customized so they support the specific objectives of our customers. These levels of assistance range from simple to an integrated "turnkey" order-taking and fulfillment service.

Inventory Managment

Sound and secure inventory management is critical to any fulfillment operation. TASCO maintains tight inventory control procedures for its clients' material through the use of a number of monitoring devices and processes available to all clients. These include minimum balance reports, low balance counts, flash counts, automated stock reconciliations, physical inventories and test counts upon initial receipt. All bulk material is stored in pallet rack and kept physically together by client.

Order Taking/Customer Care

At the heart of any customer care service is positive, professional and responsive communication. TASCO has the necessary resources and staff to insure that buyers have a pleasant and easy ordering experience. Additionally, our integration of systems and call answering expertise gives your buyers the impression they're ordering directly from you.

TASCO also coordinates order taking with your marketing program. Upselling and cross selling services work in combination with other order-enhancing features. For example, TASCO can "auto-include" brochures that focus on similar publications to those a buyer orders. This means more marketing focus can be placed on buyers who have a history of purchasing similar items ... and it takes place automatically during order entry.

Taking orders and inquiries in coordination with our clients' Web stores is a vital component to the services we offer. TASCO can customize the level of service it provides in support of your web presence so information can be quickly transferred and processed.

Order Transmission

Many clients prefer to take and enter orders they've received by phone, fax, Webstore, or other means, but want to outsource the physical fulfillment side of distribution. For these types of clients, TASCO accomplishes the receipt of transmitted orders through the Internet or "PC to PC" dial-up connection. For either of these options, TASCO will accept and process multiple batches on a given day and automatically confirm the receipt of transmitted order files to the sender.

Pick/Pack

One of the most important elements of any fulfillment operation is the picking process. Orders that are rapidly filled and carefully wrapped are key components to buyer satisfaction. At TASCO, we focus on the pick/pack operation by first utilizing top people who are familiar with your materials. When this strength is blended with our expertise in packing slip design, our modern conveying systems, the use of quality checks and the other controls we have in place, the service you and your buyers receive will always be at the highest level.

TASCO uses biodegradable materials in the preparation of orders for shipment.

Shipping

Each year, TASCO ships hundreds of thousands of orders to destinations all over the world. Because of the high volume, we negotiate with parcel carriers to obtain much lower shipping rates for our clients than they would receive outside the TASCO umbrella. Just as importantly, TASCO is able to customize its menu of shipping options to provide our clients an array of methods to meet their needs for speed, tracking, security, and low cost.

To help our clients understand and manage their own shipping activity, TASCO generates periodic and yearly shipping analysis reports segregated by world zone, carrier, and carrier service. These documents, which can be conveyed in paper or electronic format, help our clients to reconcile shipping fee usage, determine shipping/handling fees for use in a catalog or web store and make general policy decisions about shipping .

For tracking and delivery information, TASCO maintains a long term database of every parcel shipped from our facilities. Through internet links with major carriers, we learn and store the delivery data automatically so the information is available immediately when needed.

TASCO also provides no charge consultation to its clients to help them develop their strategies for which shipping methods to use, departmental cost allocations, and ways to handle other management issues related to shipping.

Returns Processing

Attention to detail is essential when processing returns. The inspection of items for resaleability or obsolescence, quick and accurate processing of credits and the prompt return of stock to inventory are key ingredients to buyer satisfaction. At TASCO, we open and inspect all returns the day they are received.

Accounts Receivables Management

TASCO's comprehensive accounts receivable management program provides you with a powerful combination of invoice generation, payment processing, receivable reports and "past due" management tools. As a result, your receivables will be monitored in a way that gives you the necessary control to increase cash flow efficiency, decrease outstanding debts and reduce bad debt write-offs while controlling the associated costs.

Courier Service

It's important to have management information as quickly as possible. For clients located in Washington, D.C. and its outlying areas, TASCO provides free courier delivery for management reports and other documents in addition to the pickup of orders and other important material. TASCO also provides for the delivery and pickup of stock on a regular basis.